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Terms & Conditions

TERMS AND CONDITIONS Patriot Contractors Equipment Sales and Supply (hereafter referred to as PCESAS) may change these Terms any time. By using the Site after a change, you agree to follow and be bound by the Terms as changed. Please read these Terms regularly. Ordering and Shipping Terms By Submitting An Online or Phone Order You Have Agreed To All Terms and Conditions Listed Below. If this Order has not shipped and you decide to cancel a full refund will be gladly given. Any Order Cancelled or Refused after it has been shipped will have All Restock and Freight Charges deducted from any credit issued. -- CAUTION -- TO THE CONSIGNEE ( RECEIVER ) OF GOODS ORDERED! In the rare case of a damaged shipment, it is imperative that you note any irregularities on the Bill of Lading. Carton ( box ) holes, dents, tears, etc. should be noted on the form the driver gives you to sign when you are accepting delivery. If you sign for a package and DO NOT note any irregularities there is little PCESAS or the Manufacturer can do. If you open the package and there is hidden damage you have 48 hours to contact the delivering Freight Line. Please retain the original container(s) and packing for the inspectors. If severe damage is present please refuse shipment and call PCESAS. If for any reason you are not satisfied with your purchase Please Call First! Please Do Not cancel your order with your credit card company, this will only delay any refund or credit due! Instead Contact a Sales Representative at PCESAS. ** PLEASE READ BEFORE ENTERING ORDER ** - Your Credit Card will be charged in full at the time the order is processed. - Allow 7 - 14 days delivery on standard shipments. - Any Orders Cancelled prior to shipping will be credited back in full, no questions asked. Any Orders Cancelled after the merchandise has been shipped will be subject to a 25% restock charge and the customer is responsible for returning all merchandise to the appropriate warehouse. All packaging must be in original and sellable condition any alterations to original packaging may result in additional charges above the 25% restocking charge. (Example: Items returned in a box other than the original packaging, it makes it impossible to sell as new merchandise) Any Order that has VISIBLE DAMAGE must be refused. Please notify the sales department of this refusal and we will reship your order in a timely manner. If an item has "Hidden Damage" no problem please call our sales department and we will handle the problem here. Many items have "FREE FREIGHT" status however this DOES NOT INCLUDE Residential, Tailgate, Re-Delivery or any other additional service that a commercial freight carrier may offer. Any additional services offered by a commercial freight carrier as listed above are the sole responsibility of the customer receiving the shipment. These services can be arranged in advance, however the cost associated with them are collected C.O.D. by the delivering freight line. "FREE FREIGHT" as indicated on the PCESAS site is considered "Curb Side Delivery Only" to one location. It is therefore understood that the customer receiving his/her shipment must have the means of removing the merchandise off the back of a commercial freight truck. There is always an option that the customer may retrieve his/her shipment from a local freight terminal at no additional charge. The location of this terminal may vary. If you have any questions please call PCESAS and ask one of our helpful salespersons. "FREE FREIGHT" Does not include ANY Next Day or Second Day AIR Shipments. These shipments are available for items weighting less than 60 lbs at an additional cost. All "FREE FREIGHT" is limited to the Continental US only. Any shipments to Alaska, Hawaii or any foreign locations does not receive "FREE FREIGHT". We will however, deliver to any freight forwarder or shipping point within the continental US at no additional cost if the items has "FREE FREIGHT" Status. It is understood that proceeding with this order you have read and agreed with the statement above. These Terms and Conditions are stated here so you will have a good understanding of what to expect. These are conditions that have arose over the years and we wish only to give you an idea what to expect. Please feel free to contact us anytime. Our business hours are typically Monday-Friday 9:00am-5:00pm EST. Truck Deliveries - (Does Not Apply to UPS Deliveries) Commercial Truck Freight Lines offer what is termed “Curb Side Delivery” which means it is the responsibility of the customer who is receiving the shipment to have the means to unload whatever is being delivered. An example of this would be a forklift or loading dock for items that can not be lifted off by hand. FREE FREIGHT according to our web site is where PCESAS pays all inland freight charges however we do not pay for any Residential, Tail-Gate, Change of Address or any additional charges that might be accrued by services other than the basic freight delivery. PCESAS can request that the delivering freight line call our customer prior to delivery to make additional arrangements. Please note it is not the responsibility of PCESAS to contact customers with delivery information; we do this as a courtesy. Any customers wanting the delivering PRO number from the freight line should call PCESAS and one will be provided. Any costs for these additional services (Tailgate, Residential, etc) are the customer’s responsibility. The three options available for truck deliveries are the following: Business Deliveries - No additional charges will be incurred as long as there is a forklift or dock where the merchandise can be offloaded from the tractor trailer. If you require "Tailgate Service" you could be charged for that service, PCESAS is not responsible for that charge. Tailgate Charges may vary, our experience is that “Tailgate Charge Deliveries” to a business usually run about $30.00 - $50.00 however it could be higher. Residential Deliveries – Commercial Freight Lines have the right to charge an additional fee over the basic freight charge (PCESAS pays for basic freight deliveries) for Residential Deliveries with or without tailgate service. This fee is an additional charge imposed by the freight line and PCESAS is not responsible for these charges. You can arrange this additional service with the freight line and pay them directly. Residential/Tailgate Charges may vary, our experience is that “Tailgate Charge Deliveries” to a residence usually run about $50.00 however it could be higher Terminal Pick Up – We have found that this is a good alternative if you choose not to have your shipment sent to a residential address or the business location. This allows some leeway to you as far as your time since many terminals have extended hours and some are even open on the weekend. PCESAS can provide you with a local terminal phone number and you can arrange to have your order ready at their dock. PCESAS requests that you consider one of the above mentioned delivery means prior to placing an order; this reduces confusion and frustration when trying to receive your order. If you order online please indicate in the comments field which delivery means you would like to use. Return Policy - PCESAS The customer is liable for all shipping costs when returning or exchanging an item to PCESAS unless the product has been damaged during shipping. This policy also applies to warranty returns. As stated in the Return Policy, when returning an item for credit, a 25% restocking fee will be charged to your account. This policy also applies to shipments that are refused and returned only after the item has been shipped. If the item has not been shipped or a shipping ticket printed than we will cancel the order and return 100% of your money. All cancellations after shipment are subject to a 25% (of total invoiced order) cancellation fee. Return shipping of the product is not refundable. Any shipment received in conditions other than brand new will be charged 50% restocking fee of the total amount. All returns must be properly boxed before they are returned. It's the customer's responsibility to report any damages/shortages within 48 hours of receiving the product. No claims will be accepted after 48 hours. No returns will be accepted without authorization from PCESAS. Once Authorization is approved, the customer will be issued a Return Merchandise Authorization number or RMA number. The Return Merchandise Authorization or RMA is valid for 20 days ONLY. After the 20 day time limit, the RMA becomes invalid. There are absolutely no returns on used or damaged products other than freight related damages. The purchase price at time of sale is final. User Representations and Acceptable Use Policy By your use of the Site, you represent and warrant that you have all the rights necessary to receive, use, transmit and disclose all data that you submit to the Site. You must be at least eighteen years old. You further represent and warrant that your use of the Site and of any Content on the Site shall comply with all applicable laws, regulations, and ordinances. You agree and acknowledge that you are solely responsible for any liabilities, fines, penalties or forfeitures occasioned by any such violation or lack of rights. The following requirements apply to your use of the Site, and PCESAS including, without limitation, any interactive available functionalities: You will not impersonate any person or entity, misrepresent any affiliation with another person, entity or association, use false headers or otherwise conceal your identity from PCESAS for any purpose. You are responsible for maintaining the confidentiality of your User ID (i.e. your email address) and password required for creating an account. You will not hold PCESAS liable for any misuse of your User ID and your password due to activities of third parties outside the reasonable control of PCESAS. You will not collect or store personal data about other users. You will not upload, post, email or otherwise transmit via this Site or to any of its users any advertising or promotional materials, including without limitation, "junk mail," "surveys," "spam," "chain letters," "pyramid schemes," or any other form of solicitation or unauthorized communication. You will not upload, post, email or otherwise transmit via this Site any material that contains viruses or any other computer code, files or programs which might interrupt, limit or interfere with the functionality of any computer software or hardware or telecommunications equipment. You will not post materials containing links to any sites that violate any section of this Legal Information, including but not limited to commercial or advertising content. User Comments and Submissions We welcome your comments regarding our Site, our products and our services. However, any idea, suggestion, or other information you transmit to the Site is, and will be treated as, non-confidential and non-proprietary. Any comment, idea, suggestion, response or other material or information you or others transmit to us through this Site or otherwise shall become entirely PCESAS property. This includes personal information about you and your use of the Site. Please review our Privacy Policy for more information. You promise that no information or material you transmit to PCESAS will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any Comments you make. Site Content You should assume everything you see, hear, or otherwise receive from or on the Site (the "Content") is protected by copyright, trademark, trade dress or other intellectual property owned and/or licensed by PCESAS or it's affiliates. The Content includes images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Site as a whole and any other materials at the Site. You may use or print the Content solely for your personal, noncommercial purposes, provided you do not remove any copyright and other proprietary notices from them. No other type of use is permitted. Copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of United States export laws is strictly prohibited The Content may contain inaccuracies or typographical errors. PCESAS makes no representations about the accuracy, reliability, completeness, or timeliness of the Content or about the results to be obtained from using the Site and the Content. The use of the Site and the Content is at your own risk. Changes are periodically made to the Web Site and may be made at any time. Digital Millennium Copyright Act Compliance Policy It is our policy to promptly respond to claims of copyright infringement. If you believe that an infringing copyrighted work is accessible on this Site, you may notify our registered copyright agent by sending the following information to the address listed below: 1. An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright; 2. A statement that this person is authorized to act on behalf of the copyright owner; 3. A statement that this person has a good faith belief that the use of the material in the complained-of manner is not authorized either by the copyright owner, by the owner's agent, or by law; 4. A description of the copyrighted work that you claim has been infringed; 5. A description of where the material that you claim is infringing is located on the Site; and 6. Your address, telephone number, and e-mail address. Please put "Notice of Infringement" in the subject line of all such notifications, and send the notification to: customerservice@pcesas.com. We will process and investigate all notices of alleged infringement as required by the Digital Millennium Copyright Act ("DMCA"), and will remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity. When we remove or disable access to any material claimed to be infringing, we may attempt to contact the supplier of such material in order to give that supplier an opportunity to respond to the notification. If the supplier of the material gives a counter-notification claiming that the use is authorized, we will furnish that counter-notification to the complaining party, and will give the complaining party an opportunity to seek judicial relief under the DMCA before we replace or restore access to any materials. Product Information We have tried to accurately display the colors of our products on the Site. However, the colors you see will depend on your monitor and its settings. We cannot guarantee that your monitor's display will be accurate. Links to Other Sites If you have any concerns regarding any third-party site linked to the Site, please direct them to the owner or operator of the third-party site. PCESAS is not responsible for any linked third-party sites, services or other materials linked to the Site, and disclaims all liability for any injury or damages you may experience by using such materials. Links to third-party sites are provided for your convenience only and are provided AS IS. Disclaimer PCESAS and its affiliates expressly disclaim all warranties, either expressed or implied, oral or written, including, but not limited to any implied warranty of merchantability or fitness for a particular purpose. PCESAS also does not warrant your use of the Site, the operation or function of the Site, or any services offered through or from the Site, will be uninterrupted or error free. Nor does PCESAS warrant that this Site or its server, or any services offered through or from the Site are free of viruses or other harmful elements. PCESAS SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY, EVEN IF PCESAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE SITE, CONTENT OR ANY SERVICES OR SOFTWARE OFFERED THROUGH OR FROM THE SITE RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, PCESAS IS NOT RESPONSIBLE FOR THOSE COSTS. If you are dissatisfied with the Site, any of its Content, or any of these Terms, we would like to hear from you. You may contact us at PCESAS - customerservice@pcesas.com. However, your sole and exclusive legal remedy is to stop using the Site Indemnification You agree to defend, indemnify and hold PCESAS harmless from and against any claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site or any services offered through or from the Site, or your violation of any of these Terms. Miscellaneous Unless otherwise specified, PCESAS displays this Site and its Content solely to market, promote and sell PCESAS and its affiliates products and services in the United States and Canada. PCESAS will not accept or ship orders outside of the United States or Canada. PCESAS controls and operates this Site from its offices in Monroeville, PA. These Terms shall be construed according to Pennsylvania law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Content, the use of the Site, products or services purchased using this Site, or any services offered through or from the Site, shall be resolved exclusively by the state and federal courts of the State of Pennsylvania. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute. These Terms are the entire agreement between you and PCESAS relating to the Site or its Content. Any other agreements between you and PCESAS are superseded and have no force or effect. Termination If PCESAS believes you have failed to comply with these Terms, or for any other or no reason, PCESAS may deny you access to the Site immediately and without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.